Transform your customer support experience with Gladly, the #1 rated easiest-to-use platform tailored for B2C companies looking to maximize customer lifetime value. Say goodbye to traditional ticketing systems—Gladly offers a more personal approach by empowering agents and embracing efficient conversation in a single thread. Our unique platform includes a rich Product Overview, which empowers your support heroes with AI-driven insights, and ensures every customer interaction is personalized through People Match® functionality. For service-driven brands, Gladly is more than just software—it’s the partner you need to drive revenue, enhance efficiency, and decrease costs, while fostering lasting customer loyalty.
Top Features:
- **People Match®:** Personalize customer interactions by matching inquiries with the right agents.
- **All Channels Built-in:** Consolidate communications with voice email SMS live chat and social media in one platform.
- **Personalized Self-Service:** Empower customers with AI-powered self-service options and enhance customer experience.
- **Customer Profile & Timeline:** Provide agents a comprehensive view of customer’s history for better service.
- **Liveboards & Insight Builder:** Real-time data insights to help agents make informed decisions and improve service quality.
